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The Mocha Mousse hair trend is inspired by Pantone’s 2025 Color of the Year, which is a rich, warm brown with a hint of taupe. This shade is designed to evoke feelings of comfort and natural beauty, making it a versatile and universally flattering choice for many people.
Mocha Mousse can be used in different hair colouring techniques, such as all-over colour, highlights, balayage, or ombrĂŠ styles. It blends well with other palettes and serves as a great base layer for multidimensional looks.
We asked Jo Robertson Wonderful Brands Education Director and Paul Dennison ELEVEN Australia Brand Artists for their interpretation of the trend.
YELLOW Professional are launching a new class to explore the many tones you will be able dive into the brunette shades that will be taking over salons in 2025.
In this class, you’ll discover how to deconstruct the latest Mocha trends and delve into the four key brunette tones. You’ll learn to use the colour wheel to formulate these shades, gaining the confidence to either neutralize or enhance existing tones. By the end of the class, you’ll apply your newfound knowledge to create the four trending tones on a quadrant head.
To book this class speak to your Wonderful Brands Account manager or view the education book here.
Sarah Dalglish from the co-working hair salon REBEL REBEL spoke to us about Managing Clientsâ Expectations as a Hairdresser and shared some of her top tips.
As hairdressers, itâs important to remember that most clients donât understand what goes into creating their dream hair. Thanks to social media, theyâve often been led to believe anything is possible. Itâs our job as experts to guide them through the processâbut we should always do it with kindness. A little understanding goes a long way in helping clients feel heard and appreciated, even when we have honest conversations about whatâs achievable and what isnât.
Weâve all been there. A client comes in armed with an image or video from Instagram or TikTok, saying they want their hair to look âexactly like that.â While itâs great to have inspiration, these images often create unrealistic expectations.
Sure, sometimes it may be possible to create something similar, but it wonât always look exactly like that picture, especially when they get home.
Iâm going to use a lived-in balayage blonde as an example, but the same rules apply to any colour or even haircut.
Most of the pictures youâll find of balayage are on long, wavy hair, styled perfectly to show off all that dimension. And, of course, theyâre taken in fantastic lightingâthink natural daylight or the brightest spot in the salon that makes those blonde tones pop (and of course, we all do this with our work as itâs when it looks its best). But thatâs not the reality clients will see when theyâre standing in their bathroom.
What happens when they go home, wash their hair, and donât know how to recreate those waves? Add in a room without much natural light and a yellow-toned lightbulb, and suddenly that Instagram blonde doesnât look quite the same. If we havenât managed their expectations properly, they might think we havenât done what they asked, or worseâwe arenât very good at our jobs.
Itâs not about shooting down their dreamsâitâs about being real with them. Hereâs how I do it. Iâll use the blonde balayage again as an example, though this can apply to pretty much any work.
Take the time to sit down face to face with them and really get to grips with what theyâre after. Ask questions, dig into what they like, and talk about their lifestyle. Itâs about making sure youâre on the same page before you start. This is the moment to discuss whatâs achievable, what might take a few sessions, and what simply wonât work with their natural hair.
I was once told that 90% of what goes wrong is in the consultation, and I must admit, itâs something I agree with!
I always ask clients to bring in three images of the type of colour they like. You wouldnât believe how many times those images end up being totally different from each other! But itâs helpfulâit gives me a chance to figure out what theyâre actually seeing and which elements theyâre drawn to. Plus, it stops them from getting too attached to one specific photo that might be unrealistic for their hair type.
If a client has naturally darker, straight hair but theyâre showing me a photo of a lived-in blonde on someone with naturally light, wavy hair, itâs my job to explain how the outcome will look different. Iâll ask them to find photos where the hair type is more like theirs. It gives them a better sense of what theyâre likely to end up with, which means fewer surprises when they look in the mirror later.
After weâve had the consultation, I always go over what we talked about before getting started. For example, if a clientâs moving from a full head of highlights to a more lived-in look, theyâre going to feel darker than usual. Iâll make sure they know this and are happy with it before I get going. Itâs all about making sure there are no surprises when they leave the studio.
Sometimes, even after the best consultation, you might feel that a clientâs vision doesnât align with your style or the kind of work you love to create. Or maybe theyâre not listening to what youâre saying about whatâs achievable for their hair. And thatâs okay. As a hairdresser or colourist, you donât have to take on every client. Itâs perfectly fine to tell them that you donât feel youâre the right person to create the look theyâre after.
Itâs better to part ways before any disappointment than to do a service youâre not confident will meet their expectations. This way, they can find someone whoâs a better fit for their vision, and you can focus on the work youâre passionate about. Itâs about maintaining your integrity as a professional and making sure that both you and the client are happy with the end result.
Managing expectations is all about communication. When clients have a clear idea of what to expect, everyoneâs happier in the endâtheyâre confident in their new look, and you know youâve done your best work. So, take the time to talk things through, find realistic examples, and help them see how their new style is going to work in real life, not just in a picture.
For more tips for freelance hairdressers follow REBEL REBEL on Instagram or view more of their Blog Posts for Hairdressers
“Retail is a great way to grow your average bill and your income” says our joint managing director Andy Campling. Here he shares his 11 top tips on merchandising & retail to maximise your sales this Christmas season.
Hot spots! Find the âhot spotsâ in your salon and place your hero retail products there. Display your best-selling products and minis on the retail desk, think impulse purchases! Brushes are also great here. Look at your retail shelves and make sure products are visible at eye level, easy for clients to pick up and read more about and keep those stock levels up, no one wants to pick up the last tin of beans in the supermarket! Consider your waiting area too and put out leaflets and tester products so clients can start thinking retail before they even get to your chair.
Donât sell, Recommend and Educate your clients about what products you’re using in their hair and why you’re using them. This builds a positive rapport and trust with your clients, meaning they may not buy from you the first or second time you do their hair, but they probably will on the 3rd or 4th! Consistency and persistence is the key to generating regular sales.
Make your clients famous! Encourage clients to share photos of themselves with their favourite ELEVEN Australia products. Make it a competition, get them to post a pic of themselves with their fresh hair and one of the ELEVEN Australia Trio pack. Have a prize for the best photo (you get your followers to vote on your insta account), it could be an ELEVEN Australia HOLIDAY TRIO or salon service of their choice. User  generated content makes your clients feel like they are part of something special and supports word of mouth marketing.
Use data to add value. If you have a salon software programme where you can access each clients purchase history you can be prepared with the best holiday packs for that client, for example Sarah is booked in for her usual cut and colour and she has purchased ELEVEN Australia Smooth Me Now Shampoo and Conditioner in her last few visits, the stylist should have the SMOOTH TRIO at the station to  show it to Sarah when she comes in. This shows your client that you know what they like and have taken the time to set it aside for them, the client feels valued that you have thought about them before they have arrived in the salon.
Start a retail chat! During your consultation ask your client what products they are using at home and whether they are happy with them? If they are happy with them, you should still present the appropriate products for their hair that you stock in your salon and say âUnfortunately we donât stock those products here, but these are the products I will be using on your today.â
Ask your client questions about their hair. If you can get your client to open to you about their hair issues, then you have an open pathway to solve the clients’ issues with the appropriate retail products.
Put a price on it! Clients are often scared to ask the price of products and stylists are equally nervous to say. Putting the price on the products you are using gets over this issue and the client can make up their own mind if they can afford the product. More often than not they will be pleasantly surprised by the price. We also provide pricelists for all our holiday packs so make sure these are not just on your retail shelves but also at styling stations, let the clients see the value!
Go digital & grow sales â To celebrate the launch of our Limited-Edition Australian Landscapes Holiday collection, we have created social media content for you to share on your digital platforms. We also have an EDM (electronic direct mail) and blog you can use to keep your clients up to date on 2024âs hottest Christmas packs. Ask your Wonderful Brands Account Manager to share these assets with you.
Talk to clients about Christmas Presents. Stylists should ask clients if they have Christmas gifts to buy, naturally the answer will be âyesâ which gives them the opportunity to suggest the ELEVEN Australia Trio Packs, or maybe a Limited Edition Miracle Hair Treatment. There are so many gifts to buy every year, secret santa at the office, gifts for the kids teachers, something for the postie and that’s before you start to think about the family so if you can make your clients gift shopping easier they will be forever in your debt!
Incentivise your team to sell Christmas packs! We have created a simple incentive sheet for you, for every pack a team member sells they simply write their name on one of the boxes, Once all the boxes are completed play a game of “pin the tail on the donkey” to pick a lucky winner! The more packs they sell the more chances of winning a prize! Ask your rep about incentive prize ideas.
Stylists product of the week. Each week get one of your team to pick their favourite product and then tell all your clients about it! You could place that product on the reception desk with a hand written postcard from the stylist saying why they love this product. A great way to build social media is to get your team talking about their fav products, so a quick vertical film shot on your phone each week with the chosen team member talking about their product of the week is always a winner, not only is great for social engagement it also builds the teams product knowledge as it gets them talking about products. Check out ELEVEN Australia salon Ruby Lane’s Instagram for some great inspo on this.
Have a team retail training session. Its important to keep reviewing what you are doing to grow retail in the salon and no matter how good you are a training session can just kick things up a notch. All of the Wonderful Brands team are able to deliver sessions for your salon but if you don’t have the time to book out the team then I would urge you to watch our recent YouTube Live on RETAIL EXCELLENCE with Mastermynd Beauty, its a packed of top tips and retail inspiration.
SHOP ELEVEN Australia’s HOLIDAY PACKS:
Tone-on-Tone Creator transforms permanent colour into demi-permanent hues, effortlessly refreshing tones while preserving hair health.
Tone-on-Tone Creator is a smart additive that, when added to yellow permanent colour, acts by targeting the alkalinity of the colour cream reducing its PH-level and transforming it into a true tone-on tone colour. It also remineralises the hair leaving it strong and healthy.
Adding Tone-On-Tone Creator lowers the pH of the colour and by using 5 vol will only allow the colour to enter into the cuticle and not deep into the cortex.
With YELLOW PROFESSIONAL Tone-on-tone Creator you can turn all the beautiful permanent cream colours in the range into true demi-permanent colours, this meansâŚ
-Reduced Inventory and a massive cost saving.
-Broader Range, with just one product you now have a complete range of tone-on-tone colours.
-Matching Shades, for colour refreshes you will always be able to match your permanent formula.
Follow the following mixing ration Colour – Peroxide 5 vol. at 1:2 and follow the following mixing ration Colour – Tone-on-tone Creator at 10:1 (when colouring natural hair add Yellow Tone-on-Tone Creator in an equal quantity to half the quantity of the colour to avoid altering the natural base).
Well we believe you & your clients really should, read on and we’ll let you know some of the reasons why?
Asking clients if they double shampoo can help you as a hairdressers to grow your retail sales for a few reasons:
Incorporating double shampooing into your hair care routine can unveil the full potential of your hair and scalp health. Remember, the key is to choose the right type of shampoo that suits your hair type and condition to avoid dryness or damage.
To find out more about how Wonderful Brands can help you grow your salon retail with simple strategies and easy to understand product ranges like ELEVEN Australia speak to your Wonderful Account Manager now.
Join us for an in-person session of edu-tainment and inspiration featuring ELEVEN Australia Co-Creative Directors, Joey Scandizzo & Andrew OâToole as well as Head Of Education Melvin Royce Lane, Brand Artist Paul Dennison and European Educator Katie Groves.
Joey and the ELEVEN Australia EDU team will be sharing their favourite cutting, styling, and colouring techniques on live models in a look & learn format, you will then be treated to a photography masterclass with Andrew OâToole for an event like no other!
Donât miss the opportunity to gain pro tips, business advice, and network with fellow stylists as well as an amazing  ELEVEN Australia goodie bag worth ÂŁ200
WHERE: White Rabbit Studios, Shoreditch, LONDON
TIMINGS: 10.30 am â 4 pm
WHEN: Tuesday 27TH February
COST: ÂŁ200
WHATS INCLUDED: Welcome Breakfast, Lunch and a goodie bag worth ÂŁ200
Discover all the back issues of our company magazine full of education, inspiration and ideas to get you excited and help you grow your hair business. Simply click on each picture below to view the digital copy and look out for new print editions in your Wonderful Brands orders.
Introducing a new member of the ELEVEN Australia family, we are excited to welcome Paul Dennison as ELEVEN Australia Brand Artist.
With 27 industry years of experience, you could say Paul has learnt a thing or two about hair colour. Paul believes by sharing knowledge the hairdressing industry will grow and push forward, a belief he shared during four years as Project Leader for the British Fellowship Of Hairdressing Colour Project working with the industryâs brightest young and emerging talent. Paul has travelled extensively educating and has drawn from these experiences working in different cultures and environments to shape his colour knowledge.
Paul is no stranger to the stage and has presented to huge audiences as well as providing bespoke, intimate sessions, combine that with decades of photoshoots, including working with ELEVEN Australia Co- Creative Director and award winning photographer Andrew OâToole.
Paul says
I am over the moon to start this new chapter of my career with ELEVEN Australia, it has been a brand I have been playing with for nearly a year and canât wait to get started sharing formulas and my love of creative application patterns. My love of learning helps keep my work modern and fresh and I canât wait to bring this to ELEVEN Australia.
Jo Robertson – ELEVEN Australia’s UK Education Director says
We are really excited about this partnership and canât wait to see what the future holds. Paul is known for his colour expertise and simplified approach to education which fits perfectly with the brand’s approach. You will first get to see Paul at the Melbourne to Manchester event on 2nd October and then at Salon International mid-October.â
Paul will be appearing alongside ELEVEN Australia Brand Ambassador Conor Doyle in Manchester on October 2nd, click here for more details and tickets. You will also get to see ELEVEN Head Of Education Melvin Royce Lane, ELEVEN Australia Education Ambassador Conor Doyle & Jo Dyer ELEVEN Australia Guest Artist at this event being dubbed â1 day, 4 superstarsâ.
We ask our ELEVEN Australia stylists for their top hair tips to beat the frizz in the heatwave!
Use a leave in conditioner
Using Shampoo and conditioner goes without saying but make sure you use a good leave-in conditioner to your hair care regime, we love ELEVEN Australia Miracle Hair Treatment which has 11 benefits, it will give your hair extra hydration protection, prevent split ends, strengthen, moisturises and contains UVA and UVB filters all in one.
Wear a hat
Just as the sun damages our skin it also causes all sorts of problems for our hair. Not only can the sun cause breakage, split ends and colour fade but it can damage the hairs internal structure too.
If you know youâre going to be in the sun for long periods cover up with a hat and this should be non-negotiable if you colour your hair as the sun will bleach your strands creating a brassy look in a very short amount of time.
Self-care in the sun.
If you know youâre going to be heading outside to relax then make the most of your time.
Shampoo your hair as usual and towel dry it before liberally applying a treatment mask our go-to is the ELEVEN Australia Miracle Hair Mask, comb through, then tie your hair out of the way for the day. This way when youâre ready to rinse at the end of the day your hair will be soft and hydrated beautifully. This will also create a layer of protection from the sun during the day.
Avoid additional heat
The sun is doing enough damage so now is the time to skip the heated appliances. Try leaving your hair to dry naturally and avoid tongs and straighteners when you have prolonged sunshine, they will just cause more damage and dehydration to your hair. This is a perfect time to experiment with cute accessories like claw clips and scrunchies or try using a conditioning smoothing balm, the ELEVEN Australia Frizz Control Shaping Cream has anti-humectant properties and will fight the frizz or amp up the natural texture by using the ELEVEN Australia Sea Salt Texture Spray to help your hairs natural texture look amazing. If you just canât handle not styling your hair try to skip one step⌠I.e leave your hair to dry naturally then use straighteners or blowdry with a brush and avoid the straighteners.
Wash your hair properly
If you spend the day in the sea or a pool itâs important you make sure any salt and chlorine is out of your hair as it can continue to cause damage. Rinse your hair thoroughly in warm (not hot!) water then shampoo once Deep Clean Balancing Shampoo shampooing for a second time with a hydrating shampoo, we are obsessed with the new Miracle Hair Treatment Shampoo and Conditioner, it contains hyaluronic acid which hydrates the hair and also has anti humectant properties. Itâs important to make sure you squeeze out as much water as possible before applying your conditioner, if the hair is soaking it will just run straight off the hair. If you can gently squeeze extra moisture off with a towel before you apply youâre giving your conditioner more of a chance to do its job.
All hair beauty regimes should start with the ELEVEN Australia Miracle Hair Spray hair Treatment, we may be at the end of the summer season but we should still be thinking about Sun Protection for our hair, donât be fooled by thinking the UV rays won’t be as intense as late-summer. Your hair colour and condition is still at risk. Just as you do for your skin, protect your hair with Miracle Spray Hair Treatment, it has 11 benefits and will help to protect your expensive brunette or buttery blonde. Apply religiously every time you wash your hair and make sure you cover your hair if you are in the sun for long periods.
Beat the frizz!
Too hot to blow-dry your hair? Explore your natural texture.
Moisture is your friend in the heat, your hair will be on the lookout for moisture during the day and will look frizzy without adding moisture into the hair. The best way to beat the frizz is to use products that are hydration, the new ELEVEN Australia Miracle Hair Treatment Shampoo and Conditioner contains hyaluronic aid which is like giving your hair a glass of water, which is very much needed in this heatwave. It also helps to boost curls and has heat protection added in. To enhance your natural texture apply Keep My Curl Defining Cream generously onto the hair and then using a t-shirt towel squeeze the product into the hair, this will allow the hair to take on the right amount of moisture and not just to the surface of the hair. Try letting your texture air dry or if you are in a rush use a diffuser but remember not to touch the curls while they are drying, it will make them frizzy.
Hydration is Key, if your hair is feeling a little dry, treat it to an intense moisture mask. The ELEVEN Australia Miracle Hair Mask is great for thirsty hair, it will strengthen the hair whilst hydrating. The key to these masks is leaving them on for the right amount of time, if it says 15 minutes donât cut corners and rinse after 3 minutes. They need time to penetrate into the hair and to do itâs job. Relax, wrap your hair up and enjoy the pamper. Your hair will thank you!
Have you always dreamt of shooting your own collection but donât know where to begin? Or are you looking to take your hair shoots to the ânext levelâ and be the BEST? If so this is the seminar for you.
Andrew O’Toole ELEVEN Australia Co-Creative Director and world-renowned photographer is hosting his first Masterclass at Salon International on Monday 16th October 11.50 am
This is a fantastic opportunity to learn from ELEVEN Australia Co Creative Director, Andrew O’Toole, he has never hosted a class like this before! During this class you will find out what it takes to put a photoshoot together and with over 100 of his shoots finalising in both British & Australian hair awards there is no one better to learn from.
Andrew OâToole – world renowned photographer – who has shot for the best of the best in the hair industry will be taking you behind the scenes for the first time, sharing his secrets that can take your next collection to a winning collection. Joining Andrew will be ELEVEN Australia Ambassador Melvin Royce Lane who will be styling live whilst Andrew shoots real-time. Andrew said:
Iâm going to share with you the SECRET tips and tricks Iâve learnt from working with the world’s most awarded hairdressers for the last 25 years. Iâll share my insights that can accelerate the image creation process for any hairdresser – regardless of their skill level – and save thousands of pounds! WATCH me shoot LIVE to learn how simple techniques can create jaw dropping results.
With tickets just ÂŁ49, you can’t afford to miss this one. Oh and use our code AOMASTERCLASS and you’ll get 50% off the masterclass price.
Internationally recognised photographer and Creative Director,
An internationally recognised photographer and creative director who shoots for some of the most prominent hairdressers & brands around the world. Having lived and worked in London, Milan and Portugal across his 20+ year career, and assisted renowned photographers such as Annie Leibovitz. Andrew has carved out a photographic niche that is conceptual, artistic and highly polished. Specialising in hair & beauty, his iconic style takes a radical approach to capturing imagery for clients.