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In Conversation with Charlotte Evans – Ginger Salon, Bromsgrove. Talking about cost of living, gaining new clients and the environment.
Education Education Education!
Our guests need to know why they should be coming in for regular colour top-ups, and it’s our job as their stylist to pass our professional knowledge on!
Recently we posted an educational Instagram post called ‘The cycle of a Balayage’ Where we covered the maintenance and the cost our guests can expect over the course of a year. This was our most successful educational post and we became inundated with guest queries and bookings for Balayage!
I understand why our industry do it, for years we have been undervalued by society.
I am sure many of us remember the sheer disrespect from school careers advisers “You aren’t very academic, have you considered Hair and Beauty?”…. Rude.
This leads us to undervalue ourselves and very often price our services with emotion “I feel bad charging that” “My clients cant afford that” or worse, we base our prices on competitors, without knowing their overheads.
My salon is the most expensive in the area, and yes I know some people cannot afford us, and Tha’ts ok. This makes room for our ‘Fans’ who are fiercely loyal.
Adding value to a guests service is extremely important, Knowing your Customer journey inside -out, having great quality coffee, an easy, transparent booking system and epic customer service all sets you apart from the competition.
So very often a guests decision to sit in your chair, isn’t based on price.
That being said, we understand the current climate has been difficult for most. Unless you are Jeff Bezos!
We have a few budget friendly options, such as a reduced rate for on the day walk-ins to fill white space. Model nights and a tiered pricing structure so that guests have a degree of control over their spend.
I personally feel If guests see their regular service constantly on offer they will begrudge paying full price.
Yes, we recently started offering express colour services to our Guests. This includes ‘Express Roots’ this covers the parting only, and a blast dry with an assistant. This is available to regular Guests and can only be booked by the stylist if suitable. This is great for emergency grey coverage for a job interview that has caught you off guard! Another popular service is
‘Face frame’ This is great for those guests who want their blonde Poppin!
We don’t break down the colour services, as sometimes we feel this limits us in the long run. As creatives I believe we should have a certain amount of both control and freedom. Recently I separated the price of a toner and now very often guests ask not to have one.
I do feel that having extras is super important though. Adding a treatment to a guests service, or upselling from a Blow-Dry to a Cut and Finish can add thousands to your profit margin per year!
Get Creative!
To stand out from the crowd you need to discover your USP (Unique selling point). Ask yourself why your guests come to you, and if you don’t know ask them! How do you make them feel? why are you different? Once you have this information, you have your avatar. Give her a name, a job, hobbies and interests.
This is where you should concentrate most of your efforts. If your avatar is a Mum, team up with a Mum group on Facebook. If your avatar is a student, get yourself the local university and collaborate on an Event!
Tag your colour house and demo your products. Eleven is a colourists dream, they support everyone, not just stylists with a big following!
Like all colour services, it should start with a Thorough consultation.
Here we dive into the nitty gritty of the hair history, guests desires and above else managing expectations.
Using concise and simple terminology can you get the very best out of your guest.
Strand tests are a Must, this avoids any nasty surprises on the day!
We switched to Eleven Australia last year and clients rave about the shine, condition and longevity of their colour.
Eleven bleach lifts clean whilst keeping the integrity of the hair in tact.
My summer tip for Guests is to massage MIRACLE HAIR TREATMENT through the ends of their hair whilst on the beach for that ultimate summer protection!!
I feel that we all have our part to play in saving the environment. Small changes make a huge difference. Whether that be eating less meat, or buying your clothes from Vinted. (My own personal pledge this year) .
Eleven Australia has a huge part to play in our mission. All packaging is recyclable and made from Recycled materials. They even have plastic free shampoo and conditioner bars! Their ingredients are naturally derived, vegan an cruelty free….. What’s not to Love?
Check out the story in Hairdresser’s Journal!
Blondes become more natural, browns are softer with chestnut undertones and reds have started to evolve into warmer tones which will become a real statement in the coming seasons.
Black moves towards violet. An unexpectedly wearable shade, which was launched last season, now reappears with a warmer tone.
What are you waiting for? Discover our new and vibrant colours now.

Over the past year, we have seen the rise of copper hair with many blondes transitioning over. Within the Yellow Professional colour portfolio, we have a great range of coppers and our new copper tones .41 are great additions to the range, opening up new hues to play with. Soft Coppers are perfect for Summer as our skin tones warm-up. Copper ash is a perfect tone to compliment Summer days.
Referencing our colour wheel you can see that .1 (Blue/Ash) sits opposite .4 (Orange/Copper) and the Blue/Ash will subdue the Copper giving a result of a girl next door natural copper.
Our new Mahogany Ash tone .51 will allow you to give your clients an iced chocolate tone and is perfect for your warmer complexion client.
The .5 sits towards the middle of the colour wheel as a warm Mocha. This is used to create chocolate tones like 5.53 Mahogany Gold which is more suited to cooler complexions.
Since launching the 4.22 and 5.22 you have given us feedback that you love the tones but wanted something more intense. The good news is that Yellow Professional have listened and in our new line up of 2023 shades we have ultra-deep Violets 4.22S & 5.22S. This compliments the new intense trend perfectly.
To get the most vibrant Violet we recommend that you pre-lighten the hair. When using the Intense Violets over a base 4 or 5 be mindful of the red undercoat when lifting the hair, this will subdue the violet. To counteract this you can pre-lighten pieces or colour inject (this is done by adding extra colour into your mixture to intensify the tone).
We love nothing more than celebrating success and that’s why we have introduced the ELEVEN Australia Awards.
There are 5 categories that you can enter from Trend Image to ELEVEN Australia salon of the year, these awards have something for everyone.
It’s open to all salons, freelancer, self employed or employed stylists in England and Wales that stock & use ELEVEN Australia. You can enter as many categories as you wish and for both Hair Trend & Colourist of the year, you can upload multiple entries.
Closing date for all entries is Friday 22nd September 2023, awards are hosted at a champagne reception at Salon International on Sunday 15th October with a meet and greet with Andrew O’Toole.
All ELEVEN Australia Collective members will receive a free VIP ticket & goodie bag.


Is your salon social media savvy?
How are you using social media to share the ELEVEN Australia brand?
Put together a written case study (PDF or Power Point document) of how you and your salon uses social media to promote the brand. This can include screen shots, statistics and any collaborations that you have taken part in.
Entries are to emailed to education@wonderful-brands.com by Friday 22nd September

Have you created an image that you feel represents the hair trend of 2023?
We want to see it!
Upload as many images as you wish to Instagram using #elevenaustraliatrendimage.
Image must have been produced using ELEVEN Australia products and tagging #elevnaustraliatrendaward and @elevenaustraliapro_uk. Please include products used on the hair in the Instagram description.

Do you live and breath colour?
We want to see how you have used ELEVEN Australia Colour creatively.
Upload as many images as you wish to Instagram using #elevenaustraliacolouristoftheyear and tagging in @elevenaustraliapro_uk. Please include the colour formula in your description.

Are you the most engaged ELEVEN Australia Collective member?
Do you love to inspire your team?
Or are you flying solo and sharing your love of ELEVEN Australia to anyone that will listen?
Put together a written case study (PDF or Power Point document) of how you have raised awareness of the ELEVEN Australia brand in your salon/space and what you do to motivate your team members or share the brand. This can include screen shots or images and a written testimonial of why you should be the ELEVEN Australia Collective member of the year.
Entries are to emailed to education@wonderful-brands.com by Friday 22nd September.

We would like to get to know your space, what your ethos is and how it fits with ELEVEN Australia. Share with us how you train and motivate your team and share the ELEVEN Australia brand to your clients. We want to know why you are the best ELEVEN Australia Salon in England and Wales.
Open to ELEVEN Australia Collective Salons.
Put together a case study that shows us how and why you are the ELEVEN Australia salon of the year. Share your with us your retail area and share any retailing activities you do. You can include statistics, press coverage and more, since April 2022.
Entries are to emailed to education@wonderful-brands.com

We hear it all the time “I just don’t like selling!” or “I’m here to cut and style hair, I’m not in sales.” yet we know that not only does retail bring in more revenue & profit for the salon, many studies have shown that a salon client that purchases retail will remain a client longer than those that don’t.
Time for a simple mind set switch, you are not here to sell, you are here to share your expert knowledge and ensure your clients hair looks on point between appointments. Here Andy Campling shares his 11 simple strategies to improve your retail, follow one or two and your retail will improve, implement all 11 and we guarantee you will be a salon retail rock star!
Recommend & Educate your clients about what products you’re using in their hair and why you’re using them. This builds a positive rapport and trust with your clients, meaning they may not buy from you the first or second time you do their hair but they probably will on the 3rd or 4th! Consistency and persistence is the key to generating regular sales. To get real impact tell them about why you love the product or how it transformed another clients hair after they started using the product.
I love Miracle Hair Treatment, it’s the perfect base to protect your hair before styling.
Place the Testers in front of your client in a subtle manner as you use them in their hair. Encourage them to pick it up and have a read/look. Fragrances are big drivers of purchase with all beauty products, how often do clients say “oh, that smells amazing!” – smell brings good memories like holidays and make us more likely to buy. Touch Marketing – If you can get your customer to put that product in their hand for 20 seconds or more it’s 90% sold!
During your Consultation ask your client what products they are using at home and whether they are happy with them? If they are happy with them you should still present the appropriate products for their hair that you stock in your salon and say “Unfortunately we don’t stock those products here but these are the products I will be using in your today.
Ask your client questions about their hair. If you can get your client to open up to you about their hair issues then you have an open pathway to solve the clients issues with the appropriate retail products.
Salons that retail have a much higher client retention rate than those that don’t. The client feels that the stylist genuinely cares about the condition of their hair and therefore they have less reason to want to explore other salon options.
Use Consumer Brochures that list all the products you use, like the ones ELEVEN Australia provide. Present a brochure to every one of your clients, either at the cutting chair or at the checkout, and circle or star the products you have used. It not only gives your client more incentive to purchase during the consultation but it can give them something to look at when they get home and will increase your chances of a sale when you next cut, colour or style their hair.
Always give your Client the Opportunity to purchase during checkout. This links all of the above together. If you don’t give them the opportunity the next person (or the dreaded internet!) will and you have missed your chance and lost a sale that should have been yours.
Put the Retail Price on your Salon Use Products, clients often have no idea what the price of professional hair products will be so are too afraid to ask. Equally as a stylists its hard to remember all the prices and sometimes it just slips are mind to talk price. When clients know the price of a product upfront they are more inclined to purchase.
Ask your Wonderful Brands Account Manager for price stickers, they are free to all our salons.
Know and use your Retail Products on your own Hair. This is the best way to learn what they do and get comfortable with them. When you discover which Eleven Australia products work well for you, you will be boasting
about how amazing they are to your clients and in turn create a sale.
Point of Sale is Key, the brand needs maximum presence to shine. ELEVEN Australia is marketed amazingly well with loads of merchandising material. It only takes one poster or image to trigger a client’s memory about a product or a brand they want to buy because they saw it on a social media page or in their favourite magazine. Keep your retail shelves, hot spots & styling stations presented perfectly at all time.
Really Never Assume a customer wont buy product from you because of the way they look or talk. It’s often the most unassuming clients who may become your best retail customer. Every client deserves to know what you are using and why you are using it.
Take Pride in Your Appearance. Take the time before work each day to make sure you look your best, & the salon looks great too. We are in an industry where image is important. You wouldn’t trust a bare faced or badly made up MUA so why should your clients trust a stylist who doesn’t make the effort to look their best each day.
Be Organised and Keep Your Stock Levels up. We all curse Amazon, Beauty Websites and supermarkets for selling well known hair products but there is a reason they do so well. They always run high stock levels and present the product well. They also know there clients well and make recommendations based on their behaviour, checking how clients are getting on with the product you recommended on their last visit will help you continue to offer unbeatable support. Using your knowledge and staying on top of stock means you will never lose a sale.

At Wonderful Brands we know that keeping fresh, current and up-to date with your clients is as important as ever in present day. Whether that’s knowing how to properly communicate with your clients online, knowing the right ways of finding your new dream clients, or even simply using and finding current trends. Because of this, we spoke to Social Media Coach Vivienne Johns, and asked her to share her top tips for growing your Instagram page are. Continue reading to get the full story…
There may be many reasons why you need to start an Instagram from Ground Zero. Maybe you got hacked and had to start all over again or moved to a new salon and felt like a new page knew you were on the cards or maybe you have never had an Instagram page before (insert shocked gasp here).
My name is Vivienne Johns and I am a social media coach for the hair and beauty industry. I have been helping hair and beauty professionals to grow their page, to get seen and get booked since 2019.
Salon Gold came to me and asked me to contribute towards their blog. When asked what they would like me to talk about, they replied “how to grow your page from scratch”.
These are my top tips to grow your Instagram page from Zero to Hero…
When starting a new page, I know the urge to just rush forward and start posting is strong.
Most people completely overlook their BIO, their name and their USERNAME, but these are vital parts of optimising your Instagram page to make you more easily found by your dream clients.
Instagram uses keywords. Just like SEO on your website to help its users find content that is relevant and interesting to them.
Use words that your clients would use when they are searching for you.
For example, we as hairdressers, may say “lived in blonde” but your clients say “Balayage”. I mean they have only just learned how to say it, so let’s use the words that they use.
The name field underneath your profile picture is also searchable. If your name is already in your Instagram handle, you do not need to use it again in the NAME FIELD. Instead, describe what you do and where you are based.
For example, “Balayage Expert Cornwall”.
Before you post your first piece of content to your brand-new page, work out who your dream client is.
Understanding who your dream client is will help you to know what they want to see, learn, read, and hear on your Instagram page.
When you know exactly who your dream client is you will know their most asked questions, you will understand their pain-points and you will understand what it is they are looking for from their stylist.
Every time you post a piece of content, imagine that you were sitting with your dream client, you are showing them the picture or video that you are about to post.
Imagine what questions your dream client asks you about that picture or video. Answer these questions in the captions.
This will make your dream client feel seen and heard when they view your content in their news feed.
The Instagram of 2022 is a very different place to how it used to be before the pandemic. Now people are looking for connections, they are looking for community.
Users of the platform are not satisfied with just looking at pretty pictures of hair anymore, your new audience wants to be educated, entertained, and included.
Think about how you can create content for your clients, think about what your clients are getting from it. Use your page to educate your clients about your products, your services and what makes you different from the salon down the road.

Ask questions and include your followers in the conversation. Ask questions that provoke conversation.
This will help you to establish relationships with your followers and potential new clients.
Use Stories to show your life behind the scenes. Stories can help you humanise your page.
They only last for 24 hours, so don’t need to be as edited or curated as the rest of your content.
Reels will help you increase your audience more quickly.
Using trending audio will help you to gain more reach, but don’t forget to use local hashtags to index your content and tell the algorithm exactly who to show your Reels to.
If the thought of talking to the camera fills you with dread, just know you are not alone.
No one likes the way the sound of their own voice. However, your clients don’t think the same.

Talk about something you are super passionate about.
We all have that one thing that everybody else in the salon will come to us to ask about. For me, that was anything to do with curly hair.
Think about it, what is this thing that everybody asks you about? This is your area of expertise. Otherwise, known as your niche.
Niching down into one area of expertise quickly establishes you as the expert in your field. It also makes posting to Instagram a lot easier.
Always talking about the same subject will create a strong and consistent message. Does it mean that you will never do any other type of hair? No, but you will see a lot more bookings for balayage come through for you.
With that said, you may be the best in the salon at clipper fades, but if you hate doing them, don’t make this your niche…. you will attract what you post.
Spending time scrolling through the news feed will not grow your page. Instead, head over to the hashtag page for your area.
You will find this in the magnifying glass at the bottom of the screen on your EXPLORE page as for your town, then scroll along the tabs at the top to TAGS. This is where you will find all the content that has used the hashtag from your town.
Spend time engaging with the content and creators you find on this page. This is where you will find your new dream clients.
So, there you have my top 10 tips on what to do if you are starting a page from scratch. But even if your page has been established for quite some time, these tips will help you too. For more social media tips and tricks from Viv head over to her website here – The Hairdressers Social Club
We have teamed up with Hayley Jepson – The Resilient Hairdresser to find out how you can stop yourself from Burning out in the hairdressing industry.
Hayley said “For hairdressers I feel burnout is always lurking, waiting for you to stop paying attention, so I think learning what self care you need and getting good with boundaries is something worth working on alongside your hair skills.”
Burnout is sadly common in our industry.
It is possible to get out of burnout by making changes and prioritising your mental and physical health.
Sometimes you need to say no to someone to say yes to yourself.
If you would like to learn more or book some time with Hayley head over to our Wonderful Brands Education Book or to Home – The Resilient Hairdresser
The SMART-X™ High Efficiency Dryer dries hair 75% faster*, using more air pressure and less heat for an overall healthier dry.
Its breakthrough SMART-X™ Technology automatically balances air and temperature 100x per second to ensure consistency for maximum efficiency. Plus, advanced smart features including 3 speed and 3 heat settings with auto-memorization allow you to personalize your styling experience. A self-cleaning function makes styling quick and easy, while prolonging the life of your dryer.
BIO IONIC Moisturizing Heat™ Technology hydrates hair from the inside out by emitting natural negative ions that allow water molecules to penetrate deep into strands. Hair is left softer, shinier and smoother.
*Compared to leading competitor

Dries hair 75% faster*
*Compared to leading competitor
These are key to understand , like the saying goes,
“Turnover is vanity, profit is sanity, cash flow is king”.
A lot of salon owners (and business owners in general), will talk in terms of turnover. Turnover is what I would call a ‘vanity metric’, meaning it’s something that sounds good but doesn’t really say a lot about a business! Cashflow is all about what’s left in the business after your outgoings, making it the most important metric of all.

So many things can play a factor in all of these figures, the key is to increase your bottom line (profit), by either increasing turnover, reducing your outgoings or a combination of the two.
VAT will also play a big part when it comes to your figures, and the general consensus it so absolutely SMASH through the threshold rather than just hovering above it. You can always try your hardest to stay below the VAT threshold (and that’s absolutely fine if that’s what you want for your business!) but when it comes to growth, the fact is that it is pretty easy to hit VAT (especially one you employ team members) so you need to make sure you are far and above the threshold so you don’t feel the hit when the VAT man comes a-knockin’.
There are loads of outgoings to take into account when running a salon, to name a few:
So make sure that when you look at your break-even costs, they are exactly just that. Your doors will remain open but you won’t be taking a penny from the business so it’s imperative to include this when looking at your numbers.
Then see if you can work on some of the above outgoings to bring them down… and I’m not talking about the tax! But are you shopping around for the best deals on rent, utilities, phone, internet, stock, insurances etc? The pennies will soon make pounds and they will be in your pocket! Or reinvested into the business in the form of training, refurbishments and expansions.
It’s good to look at these at least annually (or more often if you can!) to really grow your profits.
If you want to get your prices perfect (and profitable!) check out my pricing calculator.
And don’t get disheartened when you hear of another salon turning over mega bucks – it really doesn’t say anything about the success of the business!
Like much of the UK right now, we are also being affected by the current energy crisis. We know that these unprecedented times are a worry for everyone, including our salons. So to try and combat this together we spoke to our Wonderful Brands Educator Zoë Rees and got her top energy saving tips to share with you all. Continue reading to see what she had to say.
Saving energy and helping the environment goes hand in hand. It doesn’t have to be complicated or overwhelming, in fact there are so many simple things we can do to make our salons more environmentally friendly. If we all made little changes, the results will be huge!
Pastes, pomades and everything in between. The ELEVEN Australia tubs will see you right, no matter your hairstyle of choice.
We asked our Wonderful Brands Account Manager’s what their favourite ELEVEN Australia Styling Tubs are and why…
Beki Garrod says “ELEVEN Australia Slick Hold Styling Pomade is great for the slick ponytail or the love island slick and long hair style. I also love the Matte Texture Styling Paste, it’s amazing for any hair length with layers, as it helps to create masses of texture!”
Beki also advises that the Medium Hold Styling Cream is the perfect product to use for some gentle hold when blow-drying. With Dry Shampoo Volume Paste acting as the best product for that next day styling, giving loads of volume at the root.
Wales’s finest, Jo Hughes, is also a big lover of the Dry Shampoo Volume Paste. She says “it’s 3 products in one tub – body powder, paste and dry shampoo! It’s her go to product to remove oils and give that next day feel to your hair.”
All the ELEVEN Australia styling tubs can be used across a wide variety of hair type. With her natural big curls Hayley Richards is a big champion for the ELEVEN Australia Medium Hold Styling Cream. This is her go to to cocktail with the ELEVEN Australia Keep My Curl Cream, “it adds more control, hold and helps to enhance my natural curls.”
John-Paul Shirley-Price says that with the ELEVEN Australia styling tubs you can use the same hair for different looks. John-Paul recommends hair stylists to “train your clients, to use different tubs to create different looks. Clients can mix and match their hair with their outfit!”
We’d love you to meet all our WONDERFUL TEAM HERE